Free Ground Truth Snapshot
What are your customers and employees already telling you?
C&E Works reviews publicly available customer and employee feedback about a qualifying UK customer-facing organisation, and shows you where the signals point — and the questions worth asking inside.
Free · No obligation · For qualifying UK customer-facing organisations.
What the Snapshot identifies
Four things, from public signals alone.
Customer signals
What customers repeatedly praise, struggle with or complain about.
Employee signals
What employees publicly say about working in and delivering the service.
Where they intersect
Potential connections between customer and employee experience.
Three Ground Truth questions
Three specific questions worth investigating inside the organisation.
What we review
Public information only.
- Public customer reviews
- Ratings & recurring themes
- Complaint patterns
- Public employee reviews
- Careers & recruitment signals
- Service & delivery mentions
What it can and can’t do
Public data can tell us where to look. Your internal customer, employee and operational evidence can tell us why.
A Snapshot generates hypotheses and questions from public evidence. It does not prove internal root causes, and it isn’t a verdict on your organisation — it’s a considered starting point.
Snapshot vs Diagnostic
Where to look — then why.
The free Snapshot and the paid Diagnostic answer two different questions. One points; the other explains.
- Based on
- Publicly available customer & employee signals.
- You receive
- A short read-out of signals, intersections and three questions to ask.
- Answers
- Where the friction appears to be showing up.
- Cost
- Free, no obligation.
- Based on
- Your internal customer, employee and operational evidence.
- You receive
- A Ground Truth Report, Friction Map and a 90-Day Action Plan.
- Answers
- The actual root cause — and what to do about it.
- Depth
- Goes inside the organisation, with your teams.
What happens next
Simple, and no strings.
You request
Tell us the organisation and what you’re trying to understand.
We check fit
We confirm whether it qualifies for a Snapshot.
We review
We read the public customer and employee signals.
You get the read-out
Signals, intersections and three questions to explore.
Request received
Thank you.
We’ll review whether we can prepare a Ground Truth Snapshot for your organisation and be in touch. The Snapshot is offered to qualifying UK customer-facing organisations, so we can’t promise every request will qualify — but we’ll let you know either way.